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Bisou Patisserie
Bisou Patisserie
  • Home
  • Ready Stok
  • Cookies
  • Snacks
  • Hampers
  • About Us
  • Contact Us
  • Login
Bisou Patisserie
  • Home
  • Ready Stok
  • Cookies
  • Snacks
  • Hampers
  • About Us
  • Contact Us
  • Login

Shipping

Please note that our products are fragile and we cannot guarantee if there is any damage during the delivery process. However, we pack the product properly using bubble wrap and fragile stickers to make sure the courier handles the product carefully.

Shipping Recommendations

Within city
We recommend delivering your order by instant courier, as Gojek or Grab, within the Bandung area.

Intercity
1. Jabodetabek, Jawa Barat, Jawa Tengah, Jogjakarta, Surabaya
We highly recommend using pool to pool shuttle for delivering your order outside the Bandung area. Your order will be delivered on the next day, after the order is received the day before. We will notify the shipping receipt by whatsapp once the order is dropped at the pool.  Basically, your order needs to be picked up at the chosen pool on the same day.
2. Other cities or direct delivery to your address using courier delivery service, such as SiCepat and J&T.

Overseas
We use DHL as a courier delivery service for international shipping. Please note that we are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier to file a claim. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier to file a claim. 

Please note, if the shipment courier experience a high volume of orders (during Ramadan seasons), there is a higher risk of product damage.

HQ Store
Jl. Hegarmanah 19, Hegarmanah,
Kec Cidadap, Bandung 40141, Indonesia
0858 1000 1238 (call only)
022 203 2213

23 Paskal Shopping Center 2nd Floor
Pasirkaliki 25-27, Bandung, Indonesia
0895 3375 38362 (call only)

Paris Van Java - Pushcart @ Resort Level
Sukajadi no 131-139, Bandung, Indonesia
0858 8536 5142 (call only)
 

WA: 0896 8866 8000 (chat only)

cs@bisou.co.id
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